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How sunrisevip Handles Your Personal Information

Your account information, payment activity, and device data are collected and used only as described in this policy. We keep this document current so you always know exactly what we hold, why we hold it, and how to request changes.

Account data transparencyPayPal & Venmo payment privacyYour right to access or delete dataCookie controls availableUS-based account context
sunrisevip How sunrisevip Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about this policy, requests to access your data, or requests to correct or delete account information can be directed to our support team. We aim to acknowledge privacy requests within two business days and resolve them within the window required by applicable state law. Keep your account email handy when you reach out — it speeds up verification.

Live Chat Start a chat session from your account dashboard to submit a data access or deletion request. Our team will verify your identity before processing any changes.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered email so we can match your identity quickly.
Account Settings Some data preferences — including cookie opt-outs and marketing communications — can be adjusted directly inside your account settings without contacting support.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We use SSL encryption on every page where personal or payment data is transmitted, including the deposit screen where you connect PayPal, Venmo, or Play+. Cookies are used to keep your session active, remember your language preference, and measure which sections of the lobby you visit most. You can adjust non-essential cookie categories through the cookie banner or your browser settings. We do not use cookies to track your activity on third-party websites.

Data Retention

Transaction records are kept as long as state law requires. Session and behavioral logs are purged on a rolling schedule. You can request a summary of what we currently hold on your account.

Cookie Controls

Functional cookies keep your session running. Analytics cookies are optional and can be switched off from the cookie banner. Disabling them does not affect your ability to deposit or withdraw.

Account Security

Login attempts trigger an OTP sent to your registered mobile number or email. Multiple failed attempts lock the account temporarily and alert you by email so you know immediately.

Who We Share Data With

Data goes only to payment processors like PayPal and Venmo, identity-verification partners, and state compliance bodies where required. No sale to advertisers, ever.

Common Questions About Your Privacy Rights

These answers cover the questions we hear most often about account data, payment privacy, cookie settings, and how to exercise your rights under this policy.

We collect your name, email address, mailing address, and date of birth at registration. Identity verification may require a government-issued ID and a selfie, processed by our verification partner.

No. We receive only a transaction confirmation and your wallet identifier from PayPal and Venmo. Your passwords and PINs are never transmitted to or stored on our servers.

Contact support via live chat or email from your registered account address. We will verify your identity, then provide a summary of the data we hold within the timeframe required by applicable state law.

Yes. Submit a deletion request through live chat or email. Some data — primarily transaction records — must be retained under state law, but all other personal data will be removed once verified.

Functional cookies keep your session active. Analytics cookies are optional and can be turned off from the cookie banner or your browser. Your account access and payment flow are not affected by disabling analytics cookies.

Yes. Play+ transactions are logged at the account level for reconciliation and fraud monitoring. That data is covered by the same retention and sharing rules described in this policy.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.