Reference

What You Agree To When You Use sunrisevip

These terms set the rules for every account on sunrisevip — from how you fund your wallet with PayPal, Venmo, or Play+ to how disputes are handled.

Applies to all US-eligible accountsCovers PayPal, Venmo, Play+ transactionsState eligibility requiredSubject to change with noticeContact support for questions
sunrisevip What You Agree To When You Use sunrisevip
HOW WE OPERATE

How sunrisevip Handles Your Account Data

We keep your account information secure and only retain what's needed to operate your account, process payments, and meet applicable state requirements. Here's what that looks like in practice.

Data Retention

We hold your account records, transaction history, and identity documents for the period required by applicable state law. You can request a summary of what we hold by contacting support.

Account Security

Your account is protected with SSL encryption on every session. If you suspect unauthorized access, change your password immediately and contact live chat — we can lock the account within minutes.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your payment method preference, whether that's PayPal, Venmo, or Play+. You can adjust cookie settings in your browser.

Requesting Changes

To update personal details, correct a name mismatch, or close your account, submit a request through the Help Center or email support. Verification is required before any profile change is applied.

TERMS CONTACT

How to Reach Us About These Terms

Live Chat Start a live chat session directly from your account dashboard. Our support team can walk you through specific clauses, account holds, or payment disputes tied to PayPal, Venmo, or Play+.
Email Support Send a written question to our support address if you need a documented response about a term, an account action, or a change-of-terms notice you received by email.
Account Help Center Log into your account and head to the Help section for indexed answers covering eligibility, payment rules, and what to do if your state status changes under local law.

Common Questions About These Terms

These are the questions we hear most from account holders about how the terms apply to real situations — payments, eligibility, disputes and account changes.

Yes. Every withdrawal, whether through Venmo, PayPal, or Play+, is governed by these terms. Venmo's own user agreement also applies to the transfer on their end.

If your state's legal status changes, we will notify you by email. Your account will be restricted from new wagers, and we will work with you to resolve any remaining balance.

Material changes require advance email notice to active account holders. Minor corrections, like fixing a typo, may go live without notice. Check this page for the current version.

Start a live chat or email support with your transaction ID. For PayPal or Venmo disputes, also contact the payment provider directly — both investigations can run at the same time.

We will email you the reason for the suspension. You can respond through the Help Center to provide any requested documentation. Active balances are held and reviewed during the process.

We retain your data for the period required by applicable state law. After account closure, certain records are kept for compliance purposes. Contact support to ask what we hold on file.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.